Privacy Policy

Pockethost GmbH (xREALM)

Last updated: April 22, 2025

1. Introduction

This privacy policy informs you pursuant to Art. 13 GDPR about the processing of your personal data when using our online services, especially our website https://xrealm.com, our mobile apps, and other online offerings.

2. Data Controller

Pockethost GmbH

Paul-Bönner-Straße 18

68723 Plankstadt, 

Germany

Email: company@pockethost.net

Legal Notice: https://xrealm.com/imprint

Authorized Representatives: Marco Salas Franz, Theresa Neumann

3. Categories of Data We Process

Inventory data (e.g., name, address, email)

Contract data (e.g., subscribed services, durations)

Payment data (e.g., billing address, transaction IDs)

Usage data (e.g., server configurations, access times)

Meta/communication data (e.g., IP address, device type, browser information)

4. Purposes and Legal Bases for Processing

Contract performance and pre-contractual communication (Art. 6 para. 1 lit. b GDPR)e.g., to provide game servers and add-ons.

Consent (Art. 6 para. 1 lit. a GDPR)e.g., for newsletters or analytics cookies.

Legitimate interests (Art. 6 para. 1 lit. f GDPR)e.g., for IT security, usage analysis, service improvement.

Legal obligation (Art. 6 para. 1 lit. c GDPR)e.g., retention periods under tax law.

5. Payment Processing via FastSpring

Payments are processed exclusively via our payment provider FastSpring (Bright Market, LLC, USA), who acts as an independent data controller. Please refer to FastSpring’s privacy policy: https://fastspring.com/privacy

6. Newsletter

We send our newsletter only with explicit consent according to Art. 6 para. 1 lit. a GDPR. The delivery is handled by Klaviyo. You can unsubscribe at any time via the link included in each email.

7. Support & Feedback

Support requests and user feedback are handled via Gleap. This may involve processing technical data and user input. Processing is based on Art. 6 para. 1 lit. b and f GDPR.

8. Web Analytics & Tracking

We use the following tools to optimize our service:

Google Analytics (with IP anonymization)

Google Tag Manager

Smartlook

Sentry (error tracking)

These tools may use cookies. Processing is based on consent (Art. 6 para. 1 lit. a GDPR). You can manage your preferences via our cookie consent banner.

9. Data Transfers to Third Countries

Data transfers to countries outside the EU/EEA only occur if an adequate level of data protection is ensured (e.g., through EU standard contractual clauses).

10. Storage Duration

We retain personal data only for as long as necessary for the respective purposes or as required by law.

11. Your Rights

You have the following rights under the GDPR:

Access to your data (Art. 15 GDPR)

Rectification of incorrect data (Art. 16 GDPR)

Erasure of your data (Art. 17 GDPR)

Restriction of processing (Art. 18 GDPR)

Data portability (Art. 20 GDPR)

Objection to processing (Art. 21 GDPR)

Withdrawal of consent (Art. 7 para. 3 GDPR)

Please direct your inquiries to: company@pockethost.net

12. Right to Lodge a Complaint

You may lodge a complaint with a supervisory authority, e.g., the State Commissioner for Data Protection in Baden-Württemberg: https://www.baden-wuerttemberg.datenschutz.de

13. Changes to This Policy

We may update this privacy policy to reflect changes in legal requirements or our services. The version published on our website is the valid one.