Terms of Service
Pockethost GmbH, operating under the brand xREALM, Effective: April 22, 2025
§1 Scope and Provider
(1) These Terms of Service ("Terms") apply to all agreements between Pockethost GmbH, Paul-Bönner-Straße 18, 68723 Plankstadt, Germany ("Provider") and customers ("Customer") regarding the use of the "xREALM" service.
(2) The services are primarily intended for consumers within the meaning of Sec. 13 of the German Civil Code (BGB), but may also be used by businesses.
(3) Deviating terms of the Customer shall not apply unless expressly accepted in writing by the Provider.
§2 Description of Services
(1) The Provider offers a platform under the xREALM brand for renting game servers based on a subscription model. Optional add-ons (e.g., backup slots) may be purchased additionally.
(2) Access to the platform is provided via mobile apps (iOS/Android) and via the web (https://xrealm.com). A registered user account is required.
(3) The technical details and requirements for each service are specified on the website and during the ordering process.
§3 Contract Formation
(1) A contract is concluded once the registration process is completed and a paid subscription is booked through the platform.
(2) All payments are processed exclusively through FastSpring, our Merchant of Record. The purchase agreement is therefore concluded between the Customer and FastSpring, subject to their terms and conditions.
§4 User Account and Registration
(1) The Customer agrees to provide accurate and complete information during registration and to keep login credentials confidential.
(2) The Provider reserves the right to suspend or delete user accounts in cases of misuse or violation of these Terms.
§5 Customer Obligations
(1) The Customer agrees not to misuse the platform or publish content that violates applicable laws (e.g., copyrighted, harmful to minors, or illegal content).
(2) The Customer must ensure that no unauthorized or harmful activity occurs on their rented servers.
(3) The Customer agrees to indemnify the Provider against all third-party claims resulting from illegal use or content.
§6 Term, Renewal, and Termination
(1) Subscriptions have the duration stated at the time of booking and will automatically renew for the same term unless canceled in time.
(2) Cancellation is possible at any time, effective at the end of the subscription period – via the user dashboard, app, or directly through FastSpring.
(3) The right to extraordinary termination for good cause remains unaffected.
§7 Prices and Payment
(1) All prices include applicable VAT.
(2) Payments are handled exclusively via FastSpring. Their payment, billing, and cancellation policies apply.
(3) Partial refunds for unused periods are only granted where legally required.
§8 Right of Withdrawal (Consumers)
Consumers have the right to withdraw from the contract within 14 days without stating reasons. The withdrawal must be exercised through FastSpring as the contractual partner. Detailed information and forms are provided during the checkout process.
§9 Usage Rights
(1) The Provider grants the Customer a non-exclusive, non-transferable right to use the services during the term of the agreement.
(2) Services are provided solely for private use. Commercial use or transfer to third parties is not permitted.
§10 Availability and Maintenance
(1) The Provider aims to ensure high availability of the services but does not guarantee uninterrupted access.
(2) Maintenance work or technical updates may lead to temporary disruptions. The Provider will announce such interruptions in advance if possible.
§11 Liability
(1) The Provider is liable only for intent and gross negligence. In the case of slight negligence, liability is limited to essential contractual duties (cardinal obligations) and foreseeable damages.
(2) The Provider is not liable for the content or activities on game servers operated by Customers.
§12 Data Protection
The Provider’s current privacy policy applies, available at https://xrealm.com/privacy-policy
§13 Final Provisions
(1) German law applies. If the Customer is a merchant, the exclusive place of jurisdiction is the Provider's registered office.
(2) Should individual provisions be invalid, the remaining provisions remain unaffected.
(3) The contractual language is German. An English version is provided for information purposes only and is not legally binding.